| Company's Name |
Topy Planning ltd |
| Address. |
100-467, Toyoura-nakamachi, Nasushiobara-City, Tochigi-ken
325-0063, Japan |
| Person in charge |
Shigeru Hatta |
| Ｔｅｌ／Ｆａｘ |
0287-62-7673 （Overseas +81-287-62-7673）
|
| Cell phone number |
080-5089-9227 （Overseas +81-80-5089-9227） |
| e-mail |
topykikaku@ybb.ne.jp |
| Note method |
Domestic ：E-mail / Fax / Phone
Overseas ：E-mail / Fax. |
| Type of product |
Handwork, traditional crafts, folk art and traditional foods made by craftsmen in the Tohoku region of Japan |
| Price of goods, etc. |
Clearly stated on each product page
Payment will be made at the market price of the product
(in Japanese yen).
We do not accept payments in any other currency.
|
| Terms and Conditions of Sale |
In Japan and other countries where delivery and payment is possible |
| Payment Method |
Domestic：Bank transfer, cash on delivery
(cash or card payment),
postal transfer, credit
Overseas：Credit or paypal |
| Product Delivery Time |
Domestic：In the case of reserve items, we will ship
within 7 days.
In the case of made-to-order production,
we will inform you of the approximate
completion date and ship it as soon as possible.
In case of bank transfer, we will ship within
7 days after payment is confirmed.
Overseas ：The shipping service will be provided
after the payment
has been made. In the case of an item on hold,
we will ship it within 7 days.
If it is a made-to-order product,
we will inform you of the approximate completion
date and ship it as soon as it is completed. |
| Shipping costs |
Domestic ：Customer's cost
Overseas ：It's at your expense. |
| Other expenses |
(1)If the price of the product is less than 2,000 yen, we will add
240 yen to the product price.
(2) Credit conversion fees, etc. |
| Return Period |
domestic ：Within 8 days from the date of arrival
Overseas ：Claims must be filed within 8 days of arrival. |
Return materials
|
We will bear the return shipping costs incurred when returning or exchanging a defective product.
If you wish to return the item for your own reasons, you will be responsible for the shipping costs.
|
customer information
|
We will never use your personal information for any purpose other than to provide you with our services. |
